AI Product Assistant — the feedback in your chats, turned into a backlog | Uklad
AI employees  /  AI product assistant
AI employee · Product

The feedback buried in your chats, turned into a backlog.

The AI product assistant notices when someone asks for a product change in a work chat, asks one clarifying question, and turns it into a prioritized backlog — with an "asked by N teams" signal. Then it closes the loop, telling whoever asked what was taken, shipped or declined. Nothing gets lost between a passing "it'd be great if…" and a decision.

The situation

The best feedback arrives in passing — and then it's gone.

Ideas show up mid-conversation: "it'd be great if…", "it's annoying that…". They land in a busy thread, no one logs them, and no one comes back to the person who asked. So the product gets built on guesses, and the people giving feedback stop bothering.

How it works

Someone asks in the chat. It's in the backlog before the thread moves on.

The assistant reads the chats it's placed in. When it spots a product request it asks one warm clarifying question — or stays quiet if it's already clear — logs it, merges it with the same request from other teams, and posts the status back to the person who raised it. All in Telegram, where the team already works.

Telegram · Product feedbackLive
SaraIt'd be great if the weekly report could export to Excel too.
AI product assistantNoted 👍 Quick one so we size it right — do you need it per client, or the whole summary in one file?
SaraPer client.
AI product assistantLogged to the backlog. 3 teams have asked for Excel export, so it's moved up the list. I'll ping you here when it ships.
↳ wish captured · clarified · merged · requester will hear back
Per-client Excel exportproduct backlog
CapturedPrioritizedShipped
Asked by3 teams · priority ↑
Same request, merged
  • "Export report to Excel" → Sara · Acme
  • "Download as spreadsheet" → Omar · Northwind
  • "CSV/Excel of the summary" → Lena · Vela
📨 When taken, shipped or declined — status goes back to each requester's chat
What it does

Three jobs, running as one

An agent that closes the loop from "it'd be great if…" to a decision the person actually hears about — and turns scattered wishes into a list you can build from.

Notice & clarify

Catch the wish in the chat

Spots product requests as they're raised and asks one warm clarifying question to get it right — or stays quiet if it's already clear. Nothing depends on someone remembering to write it down.

Prioritize

Merge and rank by real demand

Turns wishes into a backlog and merges the same request from different teams into an "asked by N" signal — so the roadmap follows real demand, not the loudest voice in the room.

Close the loop

Tell the person who asked

When something is taken, shipped or declined, it posts a short honest status back to the requester's chat — so people see they were heard, and keep giving you the feedback that makes the product better.

🤝

You decide what to build. The assistant captures, clarifies, prioritizes and reports back — your team makes the roadmap calls. It removes the tax around feedback, so no good idea dies in the scroll-back and no one is left wondering if they were heard.

Fits your stack

Lives where feedback already happens

It works in the chats your team and clients already use — no feedback form for anyone to remember, no new tool to adopt.

Telegram
Where wishes are raised
Work & client chats
Captured in place
Product backlog
Prioritized list
Status back to chat
Taken · shipped · declined
From our practice

This is how uklad itself is built

The product assistant is the loop we run inside our own company: our clients' wishes are caught in the chat, clarified, merged into a prioritized backlog, and every request gets a status back. The product grows from real demand, not guesses. We don't publish invented "features shipped" numbers — in a diagnostic we look at where your feedback lives today. The same loop can run on your own product, so your team's and customers' feedback becomes a prioritized backlog — on request.

Security by architecture

Feedback stays in its lane

  • The agent runs in your contour — on-prem on request
  • Regional data residency available for the UAE and KSA on request
  • It only speaks in chats it's been cleared to act in — conservatively, one question at a time
  • A stop switch per chat and a full log of everything the agent said
  • Memory is scoped by channel and permission — personal chats stay personal
  • Every status posted back to a requester is written to an audit log
FAQ

The essentials, briefly

How does it decide what's a product request?
It reads the chats it's placed in and recognizes when someone asks for a change to the product. If the request is clear it just logs it; if not, it asks one short clarifying question. When it isn't sure, it stays quiet rather than interrupt — conservatively, at most one question.
What does "asked by N teams" mean?
The same request often comes from several teams in different words. The assistant merges those into one backlog item and counts how many distinct teams asked — a clean priority signal, so the roadmap follows real demand instead of whoever spoke last.
Does the person who asked hear back?
Yes — that's the point. When an item is taken into work, shipped or declined, a short honest status is posted back to the chat where it was raised. People see they were heard, which is what keeps good feedback coming.
Does it decide the roadmap on its own?
No. It captures, clarifies, prioritizes and reports status; your team decides what to build. It removes the busywork around feedback, not the judgement.
Can it run on our own product, not just uklad?
Yes, on request. This is the loop we run on our own product; we set it up on yours so your team's and customers' feedback becomes a prioritized backlog with the loop closed back to each requester.
Get in touch

Stop losing your best feedback

Tell us where product feedback lives today and slips through. We'll come back with an estimate of the effect and a plan for the first team. We reply within one business day.

Thanks — we've got your request

We'll come back within one business day. If it's urgent, write to us directly: leo@dovbenko.me